Privacy Policy

Who We Are

ThePourSuite ("we," "us," or "our") is a luxury wine tourism company that curates private chauffeured wine tours, exclusive cellar tastings, and bespoke winery experiences across the world's most celebrated wine regions. As we grow our footprint globally, this Privacy Policy applies to all visitors and guests — wherever in the world you are joining us from.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit thepoursuite.com (the "Site") or contact us to enquire about or book our services. Please read it carefully. If you disagree with its terms, please discontinue use of the Site.

Data We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you use the Site.

We do not collect payment card details directly — if and when payment processing is added, it will be handled by a PCI-DSS compliant third-party processor.

How We Use Your Data

We use the personal information we collect solely for the following purposes:

• ◆To respond to your enquiry, confirm your booking, and provide the wine tour services you have requested.
• ◆To send you a booking confirmation email and relevant pre-trip communications.
• ◆To improve the functionality, content, and user experience of our Site.
• ◆To monitor site security, detect fraud, and log IP addresses for abuse prevention.
• ◆To comply with applicable legal obligations.
• ◆To conduct aggregated, anonymised analytics about how visitors use the Site (no individual profiling).

We do not sell your personal information to third parties. We do not use your data for automated decision-making or profiling that produces significant legal or similar effects on you.

Cookies & Tracking

We use session storage (not persistent cookies) to remember your age-gate confirmation for the duration of your browser session. This data is erased when you close your browser and is never transmitted to our servers.

We may also use analytics tools (such as Google Analytics) that set their own cookies to collect aggregate, anonymised traffic data. These cookies do not identify you personally. You can opt out via the Google Analytics Opt-out Browser Add-on.

Third-party content embedded on this Site (e.g., Viator tour widgets) may set additional cookies subject to those providers' own privacy policies.

Most browsers allow you to refuse or delete cookies via their settings. Doing so may affect the functionality of some parts of the Site.

Sharing Your Data

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• ◆Service providers. We use Zoho Mail to send transactional emails on our behalf. They process your name and email address solely for that purpose under appropriate data processing agreements.
• ◆Viator. If you interact with Viator-powered tour booking features on the Site, Viator may receive data subject to their own Privacy Policy.
• ◆Legal requirements. We may disclose your information if required by law, court order, or to protect the rights, property, or safety of ThePourSuite, its clients, or others.
• ◆Business transfers. In the event of a merger, acquisition, or sale of all or part of our assets, personal data may be transferred to the acquiring entity, subject to the same privacy protections.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by law. Specifically:

• ◆Enquiry and booking data is retained for up to 3 years for business and tax record-keeping purposes.
• ◆Email communication logs are retained for up to 2 years.
• ◆Server access logs (including IP addresses) are retained for up to 90 days for security purposes.

When personal data is no longer needed, it is securely deleted or anonymised.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• ◆Access. Request a copy of the personal data we hold about you.
• ◆Correction. Request correction of inaccurate or incomplete data.
• ◆Deletion. Request erasure of your data, subject to legal retention requirements.
• ◆Portability. Receive your data in a machine-readable format.
• ◆Objection. Object to processing of your data for direct marketing or on legitimate-interest grounds.
• ◆Restriction. Request that we restrict processing of your data in certain circumstances.

To exercise any of these rights, please contact us at contact@thepoursuite.com. We will respond within 30 days.

California Residents (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you additional rights.

You have the right to:

• ◆Know what categories of personal information we collect and the purposes for which they are used.
• ◆Delete personal information we have collected, subject to legal exceptions.
• ◆Opt out of the sale or sharing of personal information (we do not sell; this right applies but there is nothing to opt out of).
• ◆Correct inaccurate personal information.
• ◆Non-discrimination for exercising your CCPA rights.

To submit a verifiable consumer request, email contact@thepoursuite.com with the subject line "CCPA Request."

International Visitors (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data on the following lawful bases under the GDPR:

• ◆Contract performance — to process your booking enquiry and deliver services.
• ◆Legitimate interests — to prevent fraud, secure the Site, and improve our services, where those interests are not overridden by your rights.
• ◆Legal obligation — to comply with applicable laws.
• ◆Consent — where you have explicitly opted in to receive marketing communications.

By using the Site from outside the United States, you acknowledge that your information may be transferred to and processed in the United States, which may have different data protection standards than your country.

You have the right to lodge a complaint with your local data protection authority.

Children's Privacy

This Site is intended solely for persons aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21. Our age-gate mechanism is in place to restrict access to minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at contact@thepoursuite.com and we will delete it promptly.

Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include TLS/HTTPS encryption for all data in transit, access controls, and secure email handling via Zoho SMTP with authentication.

However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security and encourage you to exercise appropriate care when sharing information online.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we do, we will revise the "Last Updated" date at the top of this page. Where changes are material, we will make reasonable efforts to notify you (e.g., by a notice on the homepage).

Your continued use of the Site following the posting of any changes constitutes your acceptance of those changes.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how we have handled your personal data, please contact us: